FAQ's
- I saw a business card design I like. Can I order a replicate design?
We love to provide custom designs to our clients therefore we strive to ensure that no two designs are alike. Since we have been getting a lot of template requests, we will soon have a select few available for purchase. Please subscribe to our blog or newsletter for updates!
10/26/11 UPDATE! Our new Shop is here! - What is your average turnaround time for retouching?
The average turnaround for retouching varies on what is in que at the time you place your order and what your project duties consist of. Rush services are sometimes available and will be at an additional cost.
- Do you offer rush services?
Rush services are only available when time allows, so please specify that you need to place a rush on your order and we will let you know if it is available. Rush service on graphic design or retouching projects will be subject to an additional fee which varies. Rush services are not available for design projects that include printing.
- What type of payment options do you accept?
We currently accept PayPal, MasterCard, Visa and American Express. We do not accept checks or money orders.
- What types of files do you accept when placing a retouching order?
For retouching, it is always best to send your highest quality and properly exposed file. Your resolution should be a minimum of 300dpi. This will ensure the best results. We accept tifs, high quality jpgs and RAW file such as Cr2 and NEF.
- What file formats do you accept when placing a graphic design order?
We accept ZIP,PDF, EPS, AI, JPEG, TIFF, and PSD files.If you are sending photos please make sure your photos are at a resolution of 300dpi and is at its highest quality.
- Do you accept Trade or Test Projects?
No, we do not engage in trade or test projects for graphic design or retouching.
- How do I send a file to you?
You can send your files to files@tdhstudio.com or via FTP. If you are sending multiple files, you can also zip them all into one. We also accept files sent to us using www.yousendit.com, www.sendspace.com or Drop Box.
- Do I have to pay a deposit?
A 50% deposit is required to begin production on any project, be it graphic design or retouching. A refund will only be provided on a case by case basis. If we have not placed your order into production a refund of your deposit will be returned within 24 to 72 hours of palcing your order.
- Can I repost, share, manipulate, make changes to any works on your site?
Please be advised that our rights to the items on this all pages to this site, including any retouched photographs, videos or creative works by us , will be protected by the Asafi Law Firm in accordance with United States Copyright law. Any unauthorized use of the items on this page may result in statutory damages of more than $150,000 per violation. For more information on the liability associated with Copyright violations, go to the Copyright Law Basics link at http://asafilawfirm.com
- What about my privacy?
What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactionsYour information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emailsThe email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.tdhstudio.com
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on 10/26/11
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
http://www.tdhstudio.com
info@tdhstudio.com
This policy is powered by Trust Guard, the place for website security scans - Can you be my personal retoucher?
Yes, We do offer personal retouching service, which is a service that is set up on recurring billing per month starting at a rate of $1,000usd per month and up to 50 photos. We only accept 2-3 clients per month for this service, due to it being very personal. We will assist you with creating a look and feel for your photographs, art directing, and more~! If you are interested please contact us by going to our request a quote page.
- I have a problem with my print order, how do I submit a return request?
If you ordered a design+print order package from us and there is a probelm with your order, please submit a ticket for support. We will promptly assist you with your requests.
